Privacy Notice

PROHUBGROUP LTD, trading as ProHub Group, is the controller of the personal information described in this notice. Company number 16285611, Registered in England and Wales. Registered office: Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom.

Our contact form may collect the following information:

• Full name
• Business name
• Email address
• Telephone number, if provided
• Website address, if provided
• The service you are interested in
• The content of your enquiry or message

We may use the information you provide to:

• Respond to enquiries
• Arrange consultations
• Understand business requirements
• Prepare proposals or quotations
• Communicate with prospective and existing clients
• Deliver consultancy and business support
• Manage client relationships
• Maintain appropriate business and accounting records
• Meet legal obligations
• Protect the legitimate business interests of ProHub Group

Zoom is currently used for consultation scheduling and online meetings. When you use Zoom to book a consultation, Zoom may process your booking information under its own privacy terms as an independent provider, and we may receive the information required to arrange and manage the consultation.

Where you engage us as a client, we may additionally process:

• Business contact details
• Project requirements
• Business documentation supplied by the client
• Meeting information
• Correspondence
• Proposals and quotations
• Invoices and transaction records
• Information reasonably required to deliver the agreed engagement

Compass is our internal assessment and delivery methodology. Information supplied during an engagement may be organised and assessed through Compass to help identify business needs, opportunities, risks, priorities and recommended actions. Compass is not a separate public data platform.

The website and its hosting or technical service providers may process limited technical information required to operate, secure and maintain the website, such as information contained in standard server logs. We do not operate advertising trackers or third party marketing analytics on this website.

We rely on the following lawful bases under UK GDPR, depending on the circumstances:

• Consent, where you have chosen to contact us or agreed to a specific use
• Performance of a contract, where we are delivering an engagement or taking steps at your request
• Legitimate interests, where we manage client relationships and run our business in a proportionate way
• Legal obligation, where we are required to keep records or comply with applicable law

We do not sell personal information. We may share information with service providers who support our operations, such as hosting, communications, scheduling, accounting and professional advisers, and where disclosure is required by law or to establish or defend legal claims. Providers are expected to handle personal information in line with applicable data protection law.

Some service providers may process information outside the United Kingdom. Where that happens, we expect appropriate safeguards recognised under UK data protection law to be in place.

We keep personal information only for as long as necessary for the purposes described in this notice, including any legal, accounting or reporting requirements. Retention periods vary depending on the type of information and the reason it is held.

We take reasonable and proportionate steps to protect personal information. No website, system or method of transmission can be guaranteed to be completely secure, so we cannot promise absolute security.

Under UK data protection law you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase information in certain circumstances
• Restrict or object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner's Office

Questions about this document can be sent to support@prohubgroup.co.uk. PROHUBGROUP LTD, trading as ProHub Group, company number 16285611, Registered in England and Wales. Registered office: Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom.