IT and training services
CS / 01Transforming an established provider.
Digital transformation, CRM, automation, booking and procurement support.
United Kingdom90% sign-up increase6 figure procurement
IT and training services · United Kingdom
Digital Transformation · Business Growth Strategies
Digital Transformation for a Leading IT and Training Provider
90%
Approximate increase in sign-ups
6 Figure
Procurement opportunity secured
- Challenge
- An established IT and training provider had grown its delivery operation, but several areas of the business still depended on disconnected processes and manual ways of working. The organisation needed to modernise how enquiries, customer communication, bookings, systems and internal processes worked together.
- What ProHub supported
- We delivered digital transformation, CRM, automation, booking and procurement support, rebuilding how the organisation converted interest into enrolment and managed its operation end to end. That included structured customer journeys, automated follow-up and better enquiry and booking management. The purpose was operational: to build a system capable of converting existing demand into participation and managing growth as the organisation scaled.
- Outcome
- The transformation contributed to an approximately 90% increase in sign-ups. The organisation also went on to secure its first six-figure procurement opportunity connected to a pilot programme commissioned through a governing body. It is a clear example of how operational improvement, digital transformation and commercial development combine to unlock growth that was previously out of reach.