Legal and Standards
Complaints and Resolution
If something has not gone as expected, we would like the chance to put it right.
Last updated: August 2026
1. How to raise a concern
Concerns can be sent to support@prohubgroup.co.uk. Please include:
- Your name
- Your business or organisation
- Your contact details
- A description of the concern
- Relevant dates
- Any supporting information that may help
2. What happens next
We aim to acknowledge complaints within 5 working days. We will then review the issue fairly, gather relevant information and aim to provide a reasonable response or resolution. The time needed will depend on the nature and complexity of the concern.
3. Privacy related concerns
Concerns about personal information are handled consistently with our Privacy Notice and applicable UK data protection rights, including the right to complain to the Information Commissioner's Office.
Contact
Questions about this document can be sent to support@prohubgroup.co.uk. PROHUBGROUP LTD, trading as ProHub Group, company number 16285611, Registered in England and Wales. Registered office: Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom.